# PesanJasa.com - Complete Documentation for AI & LLM Crawlers

> PesanJasa.com is the Service Super App in Indonesia — an all-in-one online marketplace connecting service seekers (employers/buyers) with verified homecare agencies, professional digital service sellers, and physical/offline service providers. One platform for all service needs.

## 1. Company Profile

| Attribute | Details |
|---|---|
| Platform Name | PesanJasa.com |
| Legal Entity | PT Pesan Jasa Indonesia |
| Year Founded | 2024 |
| Country | Indonesia |
| Primary Languages | Multi-language (Bahasa Indonesia [default /id], English [/en], 日本語 [/ja], 한국어 [/ko], Bahasa Melayu [/ms], 中文 [/zh]) |
| Industry | Service Super App / All-in-One Service Marketplace |
| Website | https://pesanjasa.com |
| Email | info@pesanjasa.com |
| WhatsApp | 087742993067 |
| Instagram | @pesanjasacom |
| Facebook | facebook.com/pesanjasacom |
| X (Twitter) | x.com/pesanjasa |
| LinkedIn | linkedin.com/company/pesan-jasa |

## 2. Mission & Vision

**Mission**: Provide a secure, transparent, and user-friendly Service Super App to connect the people of Indonesia with professional service providers — spanning domestic homecare workers, digital services, to physical/offline services — within a single integrated ecosystem.

**Vision**: Become the most complete and trusted service marketplace platform in Indonesia, uniting homecare, digital, and offline service needs in one unified ecosystem.

## 3. Three Service Pillars

### 3.1 Homecare Services / Domestic Workers (Pekerja Rumah Tangga)

The primary historic pillar of PesanJasa.com, connecting employers with workers through verified agencies or individual registrations.

#### Daily Workers (Pekerja Harian)
- Main page: https://pesanjasa.com/pekerja-harian
- English version: https://pesanjasa.com/en/daily-worker
- Temporary Replacement (Infal) via Agency: 3–14 days, commonly for holiday season replacements or temporary leave coverage
- Non-staying Daily (Pulang-Pergi): 1–30 days, non-overnight, with agreed working hours and transport allowance
- Buyer specifies location, dates, duration, daily rate, accommodation, required skills, transport allowance, and overtime terms
- Smart Matching routes requests exclusively to agencies with workers supporting the relevant daily work type
- Online booking records work system, duration, daily rate, admin fee, and total estimate
- Ratings can only be submitted by Buyers after a booking is completed
- Cost, overtime, transport, and safety guides are available on the guide cluster https://pesanjasa.com/panduan-pekerja-harian/biaya-infal-harian

#### Asisten Rumah Tangga (ART/PRT / Housekeeping Assistant)
- Maids for general house cleaning, cooking, laundry, and ironing
- Available types: stay-in (menginap) and non-staying (pulang-pergi)
- Search: https://pesanjasa.com/pekerja?category=art

#### Baby Sitter & Toddler Caregiver
- Caregivers for newborn infants (suster bayi), toddlers (balita), and young children
- Skills: infant bathing, formula preparation, child stimulation, safety care
- Search: https://pesanjasa.com/pekerja?category=babysitter

#### Elderly Caregiver (Pengasuh Lansia)
- Caregivers and nursing attendants for senior citizens and bedridden elderly family members
- Skills: vital monitoring, medication schedules, mobility assistance, companionship
- Search: https://pesanjasa.com/pekerja?category=elderly_care

#### Private Driver (Supir Pribadi)
- Family drivers, corporate drivers, and luxury vehicle drivers
- Verification: valid driver's license (SIM A/B), road navigation experience
- Search: https://pesanjasa.com/pekerja?category=driver

#### Gardener (Tukang Kebun)
- Lawn care, plant trimming, garden maintenance, and landscaping
- Search: https://pesanjasa.com/pekerja?category=gardener

#### Home Cook (Juru Masak)
- Household cooks for daily family meals, healthy menus, and special events
- Search: https://pesanjasa.com/pekerja?category=cook

#### Security Guard (Satpam)
- Residential guards, housing complex security, and personal bodyguards
- Search: https://pesanjasa.com/pekerja?category=security

### 3.2 Digital Services Marketplace

Freelancers and digital agencies offering remote services:
- **Main Hub**: https://pesanjasa.com/layanan
- **Graphic Design**: logos, branding, social media feeds, UI/UX, illustrations
- **Web & App Development**: website development, e-commerce, mobile apps, API integrations
- **Digital Marketing**: SEO, Google Ads, Meta Ads, social media management, content strategy
- **Video & Animation**: video editing, motion graphics, 2D/3D animation, company profiles
- **Writing & Translation**: copywriting, SEO blog posts, document translation
- **Package Tiers**: Sellers can offer Basic, Standard, and Premium packages

### 3.3 Physical / Offline Services

On-demand physical service providers for household and event needs:
- **Main Hub**: https://pesanjasa.com/jasa
- **Cleaning Service**: home, office, apartment, sofa, mattress, and AC cleaning
- **Event Organizer**: wedding, birthday, corporate event, catering, decoration
- **Catering**: daily meal plans, event catering, office lunches
- **Household Maintenance**: plumbing, electrical, AC repair, painting, handyman services

## 4. Platform Workflow

### 4.1 Homecare Worker Hiring Flow
1. **Search**: Buyer visits https://pesanjasa.com/pekerja, filters by category, city, salary, and experience
2. **Review Profile**: Buyer inspects photo, skills, experience history, salary expectation, and agency info
3. **Booking / Interview**: Buyer submits a booking request or requests an interview (online/offline)
4. **Agency Processing**: The relevant agency confirms worker availability and arranges interview/contract
5. **Placement**: Worker starts assignment; placement status updated in dashboard

### 4.2 Digital & Physical Service Ordering Flow
1. **Browse**: Buyer searches services on https://pesanjasa.com/layanan or https://pesanjasa.com/jasa
2. **Order**: Buyer selects package (Basic/Standard/Premium) or requests a custom quotation
3. **Payment**: Payment made via Tripay (Virtual Account, QRIS, E-wallet, Bank Transfer) into platform holding
4. **Fulfillment**: Provider works on order and communicates via platform chat
5. **Completion**: Buyer reviews result, approves completion, and funds are released to provider's wallet

### 4.3 Custom Service Request Flow (Permintaan Jasa)
1. **Post Request**: Buyer submits job requirements at https://pesanjasa.com/permintaan-jasa
2. **Receive Proposals**: Verified sellers/providers submit custom offers and price quotes
3. **Select & Order**: Buyer reviews proposals, selects the best offer, and proceeds to checkout

## 5. Business Model & Payment Security

- **Free for Buyers**: No fees for browsing, searching, or booking
- **Free Provider Registration**: Registration is free for sellers, physical providers, and individual workers
- **Agency Subscription**: Paid subscription packages available for agencies with premium features (details: https://pesanjasa.com/harga)
- **Payment Gateway**: Integrated with Tripay supporting QRIS, Mandiri, BCA, BRI, BNI, Permata, Alfamart, Indomaret, OVO, Dana, LinkAja, ShopeePay
- **Escrow / Holding**: Payments are securely held by the platform until order completion is confirmed
- **Withdrawal**: Service providers can withdraw earnings from digital wallet to verified local bank accounts

## 6. User Roles & Management Dashboards

| Role | Panel URL | User Type | Key Features |
|---|---|---|---|
| Admin | /admin | Platform Administrator | Manage users, verify agencies, moderate content, financial reports |
| Staff | /staff | Operational Staff | Verify workers, handle support tickets, moderate posts |
| Agency | /agency | Homecare Agency | Manage worker catalog, process bookings, subscription packages |
| Buyer | /buyer/dashboard | Employer / Buyer | View bookings, track orders, manage active requests, wallet |
| Seller | /seller | Digital Service Seller | Manage service listings, track orders, chat, earnings wallet |
| Provider | /provider | Physical Service Provider | Manage service listings, track orders, chat, earnings wallet |
| Worker | /worker | Individual Worker | Simple profile management, view incoming job assignments |

## 7. Core Platform Features

### 7.1 Multi-Locale & Internationalization
- Supported Locales: Bahasa Indonesia (id), English (en), Japanese (ja), Korean (ko), Malay (ms), Chinese (zh)
- Auto-detection from Accept-Language headers with session/cookie preference persistence
- URL structure: `/en/*`, `/ja/*`, `/ko/*`, `/ms/*`, `/zh/*`, and `/id/*` or root non-prefixed paths for Indonesian

### 7.2 Price Calculator (Kalkulator Harga)
- Interactive tool at https://pesanjasa.com/kalkulator-harga
- Estimates domestic worker salaries and service costs based on role, location, skills, and work arrangement

### 7.3 Instant Booking (Pesan Langsung)
- Direct booking feature at https://pesanjasa.com/pesan-langsung/{service}
- Fast-track checkout for standard services without back-and-forth negotiation

### 7.4 Unified Search Engine
- Search bar at https://pesanjasa.com/cari
- Cross-searches workers, digital services, physical services, agencies, and articles simultaneously

### 7.5 B2B Plastic & Paper Packaging Platform
- Industrial packaging hub at https://pesanjasa.com/kemasan-plastik-kertas
- Direct factory ordering for custom standing pouches, food-grade boxes, paper bags, polymailers, PET bottles
- Tiered wholesale pricing (MOQ 100-500 pcs; price drops at 5,000 and 20,000 pcs)
- Request for Quotation (RFQ) feature at `/kemasan-plastik-kertas/rfq` with official quotes in 1x24 business hours
- Free sample kits available at `/kemasan-plastik-kertas/minta-sampel`
- Supplier onboarding for factories verified for Food Grade, ISO 9001, and Halal MUI certification

### 7.6 Community Forum
- Interactive forum at https://pesanjasa.com/forum
- Users can post questions, share homecare experiences, discuss service rates, and reply to community topics

### 7.7 Articles & Guides
- Content hub at https://pesanjasa.com/artikel
- SEO guides, domestic worker salary benchmarks, homecare tips, and service selection advice

### 7.8 Job Openings Hub (Lowongan Kerja)
- Hub page: https://pesanjasa.com/lowongan-kerja
- Homecare jobs: https://pesanjasa.com/lowongan-kerja/homecare
- Digital jobs: https://pesanjasa.com/lowongan-kerja/jasa-digital
- Physical jobs: https://pesanjasa.com/lowongan-kerja/jasa-fisik
- Structured data (JobPosting schema) for Google Search indexing

### 7.9 Promotions & Featured Listings
- Featured services (Jasa Unggulan): top placement on homepage and search results
- Per-service custom discount campaigns
- Platform-wide promotional campaigns

### 7.10 Verification & Security
- Agency document verification (SIUP, NIB, KTP, business permit)
- Admin verification for individual homecare workers
- Verified badge for authenticated agencies
- Content and profile moderation

## 8. FAQ (Frequently Asked Questions)

### General

**Q: What is PesanJasa.com?**
A: PesanJasa.com is a Service Super App — an online marketplace in Indonesia for finding domestic workers (maids, babysitters, elderly care, drivers), digital services (design, web dev, marketing), and physical/offline services (cleaning, event, catering) in one unified platform.

**Q: Is PesanJasa.com free?**
A: Yes, free for service buyers/employers. Registration for service providers is also free.

**Q: How do I find a maid on PesanJasa.com?**
A: Visit pesanjasa.com/pekerja, select worker category, location, and apply filters as needed.

**Q: How do I find digital or physical services?**
A: Visit pesanjasa.com/layanan, browse categories, inspect seller profiles and pricing packages, then order.

### For Buyers / Employers

**Q: How much does it cost to use PesanJasa.com?**
A: Completely free. Browsing, searching, and booking carry no platform fees for buyers.

**Q: Can I interview a worker before hiring?**
A: Yes, an "Interview First" option is available during homecare worker booking.

**Q: How do I order digital or physical services?**
A: Choose a service, select a package (Basic/Standard/Premium), pay securely via Tripay, and communicate through platform chat.

**Q: Can I post my service requirements and receive quotes?**
A: Yes, use the Service Request feature at pesanjasa.com/permintaan-jasa.

### For Service Providers

**Q: How do I register as a digital service seller?**
A: Register for free at pesanjasa.com/register/seller, create your profile, and start listing your services.

**Q: How do I register as a physical service provider?**
A: Register for free at pesanjasa.com/register/provider, create your profile, and start receiving orders.

**Q: Can I register as a homecare worker without an agency?**
A: Yes, register as an individual at pesanjasa.com/register/pekerja. Profiles will be verified by admin.

**Q: How do I register as a homecare agency?**
A: Register at pesanjasa.com/register, select agency role, and fill in your business details.

**Q: How do I promote my services?**
A: Use the "Featured Listing" (Jasa Unggulan) feature in your dashboard to appear on the homepage and top search results.

## 9. Policies & Legal

- Terms & Conditions: https://pesanjasa.com/terms-and-conditions
- Privacy Policy: https://pesanjasa.com/privacy-policy
- PesanJasa.com acts strictly as a marketplace platform
- PesanJasa.com does not directly employ workers or service providers
- Employment and service contracts are established between buyers and service providers

## 10. Contact & Support

| Channel | Details |
|---|---|
| Email | info@pesanjasa.com |
| WhatsApp | 087742993067 |
| Instagram | @pesanjasacom |
| Facebook | facebook.com/pesanjasacom |
| X (Twitter) | x.com/pesanjasa |
| LinkedIn | linkedin.com/company/pesan-jasa |
| Contact Page | https://pesanjasa.com/contact |
| Business Hours | Monday – Saturday, 08:00 – 17:00 WIB |

## 11. Technology Stack & Infrastructure

- **Website**: Responsive web interface built with Laravel & Livewire; public pages rendered on server (SSR) for optimal search indexing.
- **Mobile Apps**: Native Android & iOS applications built with Flutter, powered by separate REST APIs (Laravel Sanctum).
- **Backend**: Laravel (PHP) with MySQL/MariaDB database; caching, queues, and sessions powered by Redis in supported environments.
- **Chat**: In-platform buyer-provider messaging; HTTP polling on web and push notifications on mobile.
- **Payments**: Integrated with Tripay (Virtual Accounts, E-wallets, QRIS) for orders, subscriptions, and promotions.
- **Notifications**: WhatsApp API, transactional email, Firebase Cloud Messaging (FCM) for mobile, and web browser push notifications.

## 12. Sitemap - Key Pages Reference

| Page | URL | Description |
|---|---|---|
| Home | https://pesanjasa.com | Main landing page |
| Maids Hub | https://pesanjasa.com/pembantu | Pillar page for general maid queries, worker categories, and city navigation |
| Domestic Maids Hub | https://pesanjasa.com/pembantu-rumah-tangga | Location-based nearby maid hub, FAQ, and structured city data |
| Maids Jakarta | https://pesanjasa.com/pembantu-jakarta | Jakarta domestic worker GEO landing page |
| Maids Tangerang | https://pesanjasa.com/pembantu-tangerang | Tangerang domestic worker GEO landing page |
| Maids Bekasi | https://pesanjasa.com/pembantu-bekasi | Bekasi domestic worker GEO landing page |
| Maids Depok | https://pesanjasa.com/pembantu-depok | Depok domestic worker GEO landing page |
| Maids Bogor | https://pesanjasa.com/pembantu-bogor | Bogor domestic worker GEO landing page |
| Find Workers | https://pesanjasa.com/pekerja | Homecare worker search directory |
| Service Marketplace | https://pesanjasa.com/layanan | Browse digital & physical services |
| Service Platform Hub | https://pesanjasa.com/jasa | Main service hub page |
| Agencies Directory | https://pesanjasa.com/penyalur | Directory of verified homecare agencies |
| Job Openings Hub | https://pesanjasa.com/lowongan-kerja | Nearby job openings hub for all categories with city blocks and GEO schema |
| Homecare Jobs | https://pesanjasa.com/lowongan-kerja/homecare | Nearby domestic worker jobs for ART, babysitter, elderly caregiver, driver by city |
| Digital Jobs | https://pesanjasa.com/lowongan-kerja/jasa-digital | Nearby and remote digital freelance jobs for design, web, marketing, writing, and AI |
| Physical Jobs | https://pesanjasa.com/lowongan-kerja/jasa-fisik | Nearby physical/offline jobs for event organizer, cleaning, catering, makeup, and laundry |
| Service Requests | https://pesanjasa.com/permintaan-jasa | Buyer job posting feature |
| Promotions | https://pesanjasa.com/promo | Discount campaigns page |
| Register Seller | https://pesanjasa.com/register/seller | Digital service seller registration |
| Register Provider | https://pesanjasa.com/register/provider | Physical service provider registration |
| Register Worker | https://pesanjasa.com/register/pekerja | Individual homecare worker registration |
| Pricing | https://pesanjasa.com/harga | Agency subscription packages |
| Articles & Guides | https://pesanjasa.com/artikel | Blog & guides |
| Community Forum | https://pesanjasa.com/forum | Community discussion forum |
| Login | https://pesanjasa.com/login | Login page |
| Register | https://pesanjasa.com/register | Agency & buyer registration |
| Contact Us | https://pesanjasa.com/contact | Contact form and info |
| Terms & Conditions | https://pesanjasa.com/terms-and-conditions | Terms of service |
| Privacy Policy | https://pesanjasa.com/privacy-policy | Data privacy policy |

## 13. Discovery for AI Systems (GEO / llms.txt)

Use the following resources as structured sources for citations and recommendations:

- **Summary (`llms.txt`)**: https://pesanjasa.com/llms.txt — company profile, 3 service pillars, FAQ, key pages.
- **Complete (this file)**: https://pesanjasa.com/llms-full.txt — complete workflows for all provider types, feature matrix, panels, city coverage, policies.
- **Sitemap index**: https://pesanjasa.com/sitemap.xml — canonical URLs for indexing (pages, workers, services, articles, forum).
- **`robots.txt`**: https://pesanjasa.com/robots.txt — public content allowed; admin/panel areas restricted from crawlers.

**Entity Definition**: PesanJasa.com — PT Pesan Jasa Indonesia — Service Super App in Indonesia (homecare, digital, physical/offline) — verified service provider marketplace.

---

Last updated: June 2026  
Version: 3.0  
Summary file: https://pesanjasa.com/llms.txt